In a previous post, we looked at how automated workflows can transform your insurance business, which included a review of how insurance organizations can keep up with customer expectations while improving their team’s efficiency, effectiveness, and satisfaction.
The insurance industry is growing more complex all the time, but here’s a principle that’s not likely to change: if you keep your clients and your team happy, you’ll stand out from your competitors.
I first learned this at Sequel, now Verisk Specialty Business Solutions, where we developed a portal, and then at Aon, where for three years I developed and launched new products to market. Since joining Novidea, I have gained further valuable insights into how to use innovative and disruptive technology to make this happen.
Combining face-to-face and digital interactions.
International Womens Day was March 8, 2022. This years International Womens Day theme was Gender equality for a sustainable tomorrow. People across the globe celebrated women’s social, economic, cultural, and political achievements. Continue reading “Celebrating the Women of Insurtech”
For the majority of the audience, #TINtech London was the first f2f event in a couple of years. For me, Ive spent many years communicating from behind my screen (nothing to do with the pandemic, I may add. Im just an introvert whose day job didnt require me to actually meet with real humans in the flesh), so this was my first in-person event for several years.
BIBA is over for another year. Its always a fun and interesting way to meet like-minded brokers, insurers, and insurtechs as the entire industry makes the pilgrimage to Manchester to attend one of the years biggest events.
While everyone understands the meaning of customer service, ask a handful of people for a definition of customer experience, and youll probably get a handful of answers. Continue reading “How Insurance Brokers Can Use Data to Enhance the Customer Experience”